FASTag KYC Update: To prevent people from using one FASTag for multiple cars or attaching multiple FASTags to one vehicle, the National Highways Authority of India (NHAI) introduced the “One Vehicle, One FASTag” program. This is done to make the Electronic Toll Collection system work better and ensure smooth traffic at toll booths.
FASTags will be blacklisted:
NHAI is telling FASTag users to complete the “Know Your Customer” (KYC) process for their latest FASTags. As of January 15, 2024, only the newest FASTag accounts will be active because old ones will be turned off or put on a blacklist after January 31, 2024. If you need help or have questions, FASTag users can contact the toll plazas nearby or call the toll-free customer care number of their bank.
What is the estimated duration of processing for my FASTag KYC request?
According to the Indian Highway Management Company (IHML) website, it takes a maximum of 7 working days to process your KYC (Know Your Customer) upgrade request from the date you submit it. After you submit the KYC request, you can check its status on the “My Profile” page of the Customer portal. If all your documents are valid and match the information you provided during KYC updating and customer registration, your KYC verification will be accepted, and your KYC status will change. However, if there is any mismatch in the information or if the submitted documents are not proper or valid, your KYC will be rejected, and you will be notified to update it in the same way.
How to know if my FASTag KYC is incomplete?
If your FASTag KYC is not complete, you’ll get notifications through email, SMS, or your bank’s app about it. Keep an eye on messages you receive through SMS and email for updates. You can update your KYC online by following these steps.
For FASTag issued by NHAI
- Visit here
- Login
- Update KYC Online
For FASTag issued by different banks
- Visit Here
- Under Request for NETC FASTag
- Select your FASTag issuer bank and click on the visit website link.
- Login to respective FASTag issuer bank
- Update KYC Online
In case you have not received any notification or reminder from your bank that means your KYC is complete and no action is required from your end.”
How do I update my FASTag KYC?
If you need to update your KYC details to upgrade from Non – KYC customer to Full – KYC customer, please follow these steps, according to the IGML website:
- You can login via the dedicated customer web portal in the provided link https://fastag.ihmcl.com and use your registered mobile number and password or OTP based validation to login into the IHMCL customer portal.
- You can view the Dashboard Menu and in the left side Menu of the Dashboard, select the “My Profile” option, post which the “My Profile” page will be displayed. In that “My Profile” page.
- In the same page, you need to click the ‘KYC’ sub-section next to ‘Profile’ sub-section.
- Then, in the ‘KYC’ sub-section, you need to select the “Customer Type” and then fill the mandatory fields by submitting the required ID Proof and Address Proof documents along with your passport size Photo and Address (as per Address Proof).
- Mandatorily tick the “Declaration: I/We confirm the attached documents are authentic documents. I/We have the originals with us” for proceeding further with the KYC verification process.
What are the charges for FASTag?
According to the Government of India’s guidelines, the maximum cost for a FASTag is 100/-. Some banks provide it for free, but they may collect extra money from customers to add to the FASTag-linked wallet. You can find more details on the bank’s website.
Documents required to purchase a FASTag?
You should bring both the original and a copy of your KYC document. Submit the specified documents along with your FASTag application:
- Registration Certificate (RC) of the vehicle.
- Passport size photograph of the vehicle owner
- KYC documents as per the category of the vehicle owner:
You need to provide an ID proof, an address proof from the listed options, and one passport-size photograph. A valid driving license can serve as both address and ID proof.
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